PerfectServe Acquires Secure Communication Platform Telmediq

 Jasmine Pennic

PerfectServe Acquires Secure Communication Platform Telmediq

PerfectServe, a provider of cloud-based clinical communication and collaboration (CC&C) solutions, today announced the acquisition of secure communications platform Telemediq. The combined power of PerfectServe and Telmediq to connect physicians and nurses across the healthcare continuum creates a clear choice for healthcare organizations looking for wide-ranging care team collaboration functionality, higher service levels and the latest advancements in technology. Telmediq unifies communication by integrating 20+ clinical systems (EHR, schedules, call center, alarms, nurse call) to improve workflow and connect care team members. 

Acquisition Benefits

Together, PerfectServe and Telmediq represent the most comprehensive set of CC&C capabilities in the market today. The company will support both solutions going forward, taking advantage of each platform’s cloud-based, service-oriented architecture (SOA) to integrate complementary features. This will allow clients to keep their current infrastructure and enhance workflows with the modular deployment of new capabilities.

The Telmediq acquisition marks an important step in the company’s strategy to build the industry’s first true care team collaboration platform – one that unifies the entire care team across the continuum, from inpatient to outpatient, to patients at home. 

Telemediq Background

Telmediq is deployed across 300 healthcare organizations and 80,000 users. With its call center solution, nurse mobility, advanced alert and alarm management capabilities, mass notification functionality, and strong customer relationships, this platform bring unmistakable value to the PerfectServe portfolio. Combined, PerfectServe and Telmediq have more than 500,000 clinical users across 250 hospital sites and 27,000 physician practices and post-acute care organizations.

“In addition to heavy investments in product development over the past several years, the Telmediq acquisition is a key element of our strategy to build the care team collaboration platform of the future – designed to serve all care team members, including the patient,” said Terry Edwards, President, and CEO, PerfectServe. “Our vision is to build a platform that is separate from, transcends, and is fully integrated with the EHR and all other point-of-care technologies. The goal is to make it easy for clinicians to overcome persistent care coordination challenges that have existed in the industry for years.”

Financial details of the acquisition were not disclosed.