The Business Analyst will function as an effective member of the Project Management, Training and Support team. The Analyst will conduct business process reviews (including documentation of current processes, business requirements and solutions and implementation plans) and will assist in the development and delivery of staff training plans and support materials. The Analyst must be a proactive and capable problem solver who can anticipate business problems, audit processes, recommend solutions, and assist with the development and implementation of "best fit" solutions that improve the efficiency of Student Services' systems. Day-to-day tasks require the use of computer systems and tools such as Colleague Student, web applications, databases and spreadsheets. The Analyst may be required to travel between campuses.
Assists with the definition, planning and implementation of new systems and enhancements that are consistent with the goals and priorities of Students Services:
Assists Student Services departments to review and document current system and business processes, establish business requirements and identify new business processes that are congruent with the goals and service standards in Student Services;
Documents project progress through the use of timelines and action lists and the maintenance of issues and follow-up lists;
As delegated, leads system enhancement projects (e.g. implementation of Degree Audit module) by researching, testing, recommending implementation strategies, documenting and guiding;
Provides a high level of service:
Works with representatives from Human Resources, Finance, and Systems Development to understand and resolve core and integration issues related to Colleague Student;
With assistance from and in consultation with systems analysts, develops and implements testing protocols and procedures;
Coordinates, collects and consolidates Camlink updates as provided by other departments within Student Services;
Conducts business process reviews, and audit processes for accuracy and data quality;
Researches and recommends solutions that are efficient, easily maintained and have no negative impacts on other departments or established processes. Avoid "quick fix" solutions;
Assesses and evaluates the impact of business solutions within the context of all Student Services computer systems; able to recommend and explain such solutions to managers and coordinators;
Acts as a link between end users and systems analysts. That is, translates business problems into technical terms for systems analysts; and conversely, translate technical explanations into terms that end users can understand;
Coordinates and delivers systems training that support business and system changes:
Assesses system training requirements and schedule training as required;
Develops training plans and training materials as required;
Collects, documents and circulates tips, tricks, and/or summaries that help people use systems efficiently and effectively;
Delivers and supports training activities as appropriate;
Develops and maintains expertise needed to ensure a high level of service:
Understands and maintains a thorough understanding of College policies and procedures that support admissions, registration and student records;
Develops and maintains a thorough knowledge of and proficiency in Camlink, Colleague Student and other software applications such as ad hoc reporting tools;
Keeps abreast of Colleague changes and enhancements by using online resources such as AnswerNet;
Contributes to the development of a strong, efficient team and department:
As a team member, provides input into the development and enhancement of business processes and procedures that improve customer service and the efficiency of the department;
Maintains files, statistics and other records as appropriate;
Performs other related duties similar in scope and complexity.
Bachelors degree that includes courses on or dealing with; organization, analysis, critical thinking, methodology, a high level of writing skills, and the use of business practices and two years of related experience including one year within a post-secondary admissions, registration or records office environment, or an equivalent combination of education and experience. Direct experience with student information systems including business analysis, implementation, training, and reporting. Must be able to work well in a high pressure, ever changing, client-centred environment where deadlines are critical. In addition, the successful candidate will have detailed knowledge and advanced proficiency with related systems (e.g. Colleague, Uniquery and other reporting tools as well as all MSOffice applications) interfaces and dependencies.
Excellent human relations skills such as effective listening.
Excellent analytical, problem solving, collaboration and negotiation skills.
Excellent presentation, written and verbal communication skills.
Understanding of accounting principles.
Thorough understanding of student admission, registration and student records processes and procedures.
Proven ability to work as a team member.
Excellent attention to detail.
Ability to take responsibility and make independent decisions that support the interests of students and the College.
Proven ability to handle external agency and staff inquiries with respect, confidence and tact.
All interested candidates are encouraged to apply; to be considered for employment, applicants must meet the qualifications of the position and be eligible to work in Canada.
Note: Eligibility to work in Canada is granted through citizenship, permanent resident status or a work permit. You must be a Canadian citizen or permanent resident to accept a permanent job offer (unless stated otherwise in the posting). If you have a valid work permit, you may be eligible for temporary work but only until your work permit expires or is renewed.
Apply online at www.camosun.ca/careers. We would like to thank everyone in advance for applying as only those selected for an interview will be contacted.