Who you are

Tutela is looking for a committed individual to join our Customer Success Team.  If your true passion is to provide extraordinary service and ensure a first-class experience for your customers, then this role is for you!  

As a Customer Success Manager, your role is responsible for delivering the highest possible level of service to our existing and trial enterprise accounts.  Through a consultative approach, you enjoy working with data and providing a variety of creative solutions.  Clients will look to you for technical guidance and for advice in addressing their product usage and needs.  

This position is an integral part of the team and will have a direct impact on the business by providing customer product feedback and improvements to the engineering team. 

Responsibilities

• Lead key customer relationships throughout their engagement with Tutela
• Advocate for customers with respect to internal Tutela initiatives
• Provide email, web, chat, and phone support to Tutela customers and partners
• Utilize Tutela’s products and tools to investigate data, product, and other issues
• Document known solutions to the internal and external knowledge base
• Submit well-documented bugs and feature requests arising from customer escalated issues
• Partner with engineering teams in prioritizing and resolving customer requests

Competencies

• Demonstrated aptitude to learn in a fast-paced environment
• Strong work ethic and problem-solving skills
• Exceptional sense of organization and attention to detail
• Can work independently or in a team
• Strong writing and communication skills
• Ability to plan work to meet deadlines and unexpected situations and/or requests
• Ability to handle all tiers of support issues and familiar with CRM technologies

Educations & Experience

• Post-secondary education in a relevant field
• Some experience in a technical support role or similar function
• Experience working in a fast-paced, entrepreneurial environment 
• Experience in writing and troubleshooting SQL queries

Nice to have

• Fluent in English, oral and written
• A second language would be an asset
• Experience working with big data
• Experience with BigQuery or another data warehouse
• Scripting experience (eg. Python, Bash)
• Experience using Zendesk

We would like to thank all applicants for your interest; however, only candidates selected for an interview will be contacted.

Follow us:

LinkedIn              https://www.linkedin.com/company/tutela-technologies/ 

For other career opportunities with Tutela Technologies, visit: https://www.tutela.com/careers

AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER

Tutela Technologies strongly supports and values the uniqueness of all individuals and promotes a work environment where diversity is embraced. Equal Opportunity / Affirmative Action Employer.