Are you passionate about customer happiness and connecting businesses to the right solution? If so, we'd love to talk to you. Giftbit has been making gift cards and customer loyalty smarter since 2011, and we need more talented, driven people to join us.
In partnership with the Inbound Sales Manager and Customer Success Manager, the Implementation and Onboarding Specialist will be responsible for managing our busy inbound sales process. We're looking for a motivated self-starter to nurture inbound leads and provide outstanding new customer onboarding.
Core job responsibilities:
Nurture and follow up with leads via email to guide them through the integration and onboarding process.
Understand and articulate the Giftbit product at a business and technical level.
Engage in live chats with marketing qualified leads to assess their needs and match them with the correct solution.
Communicate new customer needs to the product team and advocate for new features that will improve the Giftbit product.
Work closely with the marketing and customer success teams to ensure a smooth transition for customers working their way through the sales funnel.
You bring the following:
Exceptional organizational, presentation, and communication skills (both verbal and written).
A solid fundamental understanding of the internet and software as a service (SaaS).
Proficiency in using a computer and standard office software tools (spreadsheets, word processing, email, and online services - knowledge of Hubspot is an asset).
A proven track record of taking responsibility and proactively getting things done.
Experience cultivating relationships with new customers on the phone and via electronic communication.
So why work for Giftbit?
Deliver results that are visible, impactful, and relevant to customer-happiness, growth, and success.
Shape your role and career growth based on your strengths and interests.
Be challenged and supported by passionate, knowledgeable people who prioritize continued learning and professional development.
Receive competitive compensation and extended health-benefits, with a salary based on your proficiency and clear industry benchmarks.
Work from our beautiful downtown Victoria office most days, while having the flexibility to work remotely when needed.
Spend your time with a dynamic, positive, and supportive team that describes our culture as upbeat, fun, and inclusive.