IT Support Analyst

IT Support Analyst

  • What you get to do every day:

    • Provide amazing help desk support for our global operation
    • Handle end-user requests, troubleshoot issues with hardware, software, applications and networking
    • Assist with our software and hardware purchase and renewal process. Including, but not limited to, AD/Azure AD & Microsoft Licensing Management
    • User administration of Google Apps, Jira, Slack, and other cloud services
    • Assist with the employee on-boarding process with a keen eye towards process improvements
    • Deploy new computers, migrate users to new hardware, upgrade hard drives, memory, etc.
    • Continually document and improve systems, process and IT policies
    • Prioritize tasks and work independently, while closely collaborating on broader IT projects
    • Provide on-call support when needed

    What is needed for the role:

    • Outstanding interpersonal skills, including strong verbal and written communication skills
    • Excellent problem solving skills in order to diagnose, evaluate and resolve issues
    • Experience providing desktop support to users in a heterogeneous network
    • Hands-on Windows & Mac OS X troubleshooting experience
    • Ability to work on multiple projects at once
    • Appropriate certifications a plus 

    What you bring to the role:

    • A passion for gaming (preferably ours) and highly creative environments
    • Excellent communication skills
    • 3+ years of relevant experience
    • Knowledge of infrastructure systems, including networks, storage and servers
    • Ability to work to project milestones and production deadlines
    • Availability for on-call support
    • A fantastic attitude and mental flexibility
    • A singular passion for doing outstanding work
    • The ability to cope with changing priorities

    It would be great (but not mandatory) if you have:

    • Experience working in a global IT organization, providing remote support
    • Knowledge of InTune & JAMF is a big plus
    • Experience with automation via scripting (language is your choice)

  • Victoria
  • 27 Jun 2019
  • 26 Aug 2019